1. Returns Eligibility

We accept returns on eligible items within 30 days from the date of purchase. To qualify for a return, the following conditions must be met:

  • The product must be unused and in the same condition as when it was received.
  • The item must be in its original packaging, including any tags, manuals, and accessories.
  • The return must be initiated within 30 days of the delivery date.

Note: Some items are non-returnable due to hygiene reasons, such as opened headsets or earphones. Please check the product details page for specific exclusions.

2. How to Initiate a Return

To begin a return, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at admin@inyvor.xyz or via our contact form with your order number, a description of the item, and the reason for your return.
  2. Return Authorization: Once your return request is processed, you will receive a Return Authorization (RA) number and instructions on how to return the product.
  3. Ship the Product: Package the item securely and ship it back to the address provided by our team. The customer is responsible for the return shipping costs unless the product is defective or incorrect.

3. Refunds and Exchanges

Once we receive the returned item and verify that it meets our return criteria, we will process your refund or exchange.

  • Refunds: Refunds will be issued to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Exchanges: If you prefer to exchange the product for a different size, color, or model, please inform our customer service team when initiating the return. We will assist in processing the exchange based on availability.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide you with a prepaid return label for the item and arrange for a replacement or a full refund, depending on your preference and availability of stock.

5. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return. These include, but are not limited to:

  • Opened headsets, earphones, and other audio accessories
  • Personalized or customized products
  • Downloadable software or digital products

Please check the product description for specific return restrictions.

6. Shipping Costs

The customer is responsible for return shipping costs, except in cases where the product is damaged, defective, or an error was made in fulfilling the order.

7. Contact Us

If you have any questions about our return policy or need further assistance, please don’t hesitate to contact our customer service team: